The best way to solve a problem is to recognize the problem before the situation gets out of hand. The way to do this is to be alert for situations, events, actions, and comments that seem out of the ordinary or unexpected. Examples include complaints, high turnover, performance goals not being met, etc. The earlier you spot a symptom, the better chance of heading it off at the pass.
In the case of William from our last post, he did…..
The Real Person!