Harold the Horrible was a challenge to the two consultants because Harold focused his problem on his staff and took no responsibility for the condition of his organization.
Harold agreed to let the consultants interview his staff, and here are some of Harold’s comments as we prepared to conduct the interviews:
“I have some trouble makers in my organization”
“I have high results because I drive and threaten my people to get them to perform”
“Don’t waste your time asking…..
The Real Person!