“Your book reads so easily and I found myself relating to each story. I think there are lessons to be learned from this book for anyone in organizational life and especially for managers and leaders. If we would only take the time up front to do the work necessary to get a deep understanding of the current situation before we jump to a solution or a new program or change initiative, I think we could really improve our personal effectiveness and our organization’s results. I have found that truly grasping the situation is the hardest part of problem solving. Thanks for a practical read on the topic.” – Dave Lahote

ISBN 13 (SOFT): 978-1-4917-6721-4

ISBN 13 (HARD): 978-1-4917-6720-7

ISBN 13 (eBook): 978-1-4917-6722-1