A few weeks ago, a friend of mine perused his local antique shop and came across an engraved metal plate. Nearly passing it by, he stopped as he noticed the backwards text had a familiar phrase, one that he thought might interest me in my line of work: “Scientific Method.” Not only something taught in elementary school, the Scientific Method is a simple step-by-step process that is employed by everyone on a daily basis. The plate also included the 6 basic…..
In this story, Jim Falter, a team leader working for an oil producer, failed to gather information and listen to an employee regarding a persistent problem. Instead of asking questions, Jim scolded and reported, leading to an ill-informed decision that could have been detrimental to a long-term employee. This story demonstrates the importance of gathering facts before taking action.
Here’s the story as told by Bill Barnes, an H.R. Director, who intervened and grasped the situation from his point of…..
In this story Bill Marks jumped to a conclusion based on his bias about the new, younger employees who worked for him. This is a troubling example of almost making a decision based on very limited information (data) about what was going on in the situation.
Bill was prevented from making an awkward and wasteful decision by the involvement of an H.R. Director who understood how to diagnose a problem. Fortunately, Bill had enough “common sense” to check with his…..
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