This report will be in two steps: Preparation for collecting information and the results. Put yourself in the shoes of the two consultants who have finished their meeting with Harold. As they were walking back to their hotel, they decided to stop at a coffee shop and share their thoughts while it was fresh in their minds. Here are a few of the several highlights from their discussion”

“I am astonished at the completely unacceptable behavior of Harold”

“His employees must be terrified of him”

I think that Harold is in deep psychological trouble – he is out of control”

Our next report in two weeks will outline the results of the interviews with Harold’s staff. Please note that it is hard for the consultants to be objective at this point, and in fact, they considered resigning from the assignment because they feared that continuing would be a waste of time. They decided to try to make it work.